Ingenicomm offers three tiers of hardware and software warranty and support services for its product offerings: Silver Service, Gold Service, and Platinum Service. Higher tiers include all of the services provided at lower tiers as well as additional services specific to that tier. The table below provides a summary of the key features provided at each tier.
| Silver | Gold | Platinum | |
| Online help desk |  |
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| Telephone support (Monday - Friday, 8 AM - 5 PM EST) | |
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| Best-effort hardware repair or replacement | |
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| Updated software releases, bug fixes, and patches | |
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| 24x7x365 telephone support with 2-hour response time | |
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| Advance hardware exchange depot | |
Phone: (703) 996-3495
Email: support@ingenicomm.net
